Privacy Policy

Crankshooter, LLC provides this privacy policy to inform you of: (1) the types of information we collect; (2) your choices surrounding such information; and (3) how we collect, use, share, update, and secure such information. This Policy applies to information obtained in connection with Crankshooter operations at or through our website, our mobile site, our social media presence, our messaging platforms, and other Crankshooter owned or controlled digital properties that link to this Policy.

This Policy and your use of any of our Sites is subject to our Terms of Service. If you have questions about this Policy, please contact us at support@crankshooter.com.

Some of the information we collect is “Personal Information,” which generally means information that identifies you as an individual, and other information we associate with it. This may include a name, mailing address, e-mail address, date of birth, credit/debit card information (and related payment information) and/or telephone number. If you provide us with personal information about any other individual, you represent that you have that person’s consent to give us their information and to have it used in accordance with this policy.

We collect several categories of information, from different sources:

Information You Provide

• Create an account with us (including a shopping account online or an account to review products);
• Make a purchase or return;
• Contact us via any customer service method;
• Submit user-generated content (via our Sites, Internet Marketing Channels, or otherwise);
• Participate in customer research, surveys, sweepstakes, or promotions;
• Subscribe for email, text, or other messages;
• File a claim or participate in investigations regarding claims or losses; or
• Otherwise communicate information to us.

Information We Receive From Third Parties

We may receive information you provide on behalf of third parties, or third parties provide on your behalf, including but not limited to gift recipients and online registrations or purchases. We receive information from sources assisting us with (i) updating, enhancing, improving, and/or analyzing our records or data; (ii) performing marketing and research services; or (iii) detecting fraud or theft. In the event we acquire a business, we may receive information from the seller of such business.

Information That Is Passively Collected When You Use The Sites

When you visit our Sites or interact with us through your device, we may collect “User Activity Information” through Cookies, Web Beacons, and other similar technologies (collectively, “Information Technologies”). “Cookies” are small text files sent to your device as you visit our Sites and saved on your device via your browser. “Web Beacons” (also known as pixels or tags) are a common form of web technology used to monitor visits to certain pages within, interactions with, and the effectiveness of, our Sites and our Internet Marketing Channels.

User Activity Information we collect through these Information Technologies includes internet protocol (IP) addresses, device characteristics (such as connection type, operating system, browser type, screen resolution), location information, user ID, and your interactions with our Sites and Internet Marketing Channels, such as which webpages you visit, your keyword searches, and the products or product categories viewed. While User Activity Information does not generally identify you as an individual, we may associate this type of information with you and may also determine your general location from it.

Social Media Access

We engage with current and prospective customers through multiple Internet Marketing Channels and social media services. If you contact us on one of these channels, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Policy as well as the privacy policy of the social media platform you use. We do not control, and are not responsible for, the privacy practices of such services.

Other Information

In addition to collecting Personal Information as described above, we may collect information that does not identify you and is not associated with your Personal Information. We may also de-identify information so it no longer identifies you. We can aggregate and use such information to engage in marketing and other activities in a manner that does not use customers’ personal information and is outside the scope of this Policy.

We rely on a small set of trusted providers to run this store. Each processes information only as needed to deliver their service:

• Shopify — our store platform, checkout and payment processing.
• Klaviyo — email and SMS marketing, and the signup forms on this site.
• Supabase — account authentication for customer and team accounts.
• Advertising and analytics pixels from Meta, TikTok and Google, where enabled.

Text you enter into our Pick My Gear tool is sent to a third-party AI service so it can generate product recommendations for you. Please do not include names or other personal details about yourself or your children in that text.

The text you submit is used only to produce recommendations. It is not used to identify the shopper.

We provide customers with a number of choices regarding our collection, use, and disclosure of personal information:

Email Opt-Out

You may unsubscribe from future promotional email communications from Crankshooter by clicking the unsubscribe link provided in our email communications, or by contacting customer service at support@crankshooter.com. Regardless of your decision to opt out of promotional email, we may still contact you to respond to an inquiry and for transactional purposes (for example sales confirmations, shipping notifications, recalls, product information, and account maintenance).

Disabling Cookies

You may choose to access our Sites without accepting certain Information Technologies on your device, and you may opt out or modify certain elements that are tailored to you based on your browsing history. If you restrict those Information Technologies, you can still access our Sites but may not be able to take full advantage of certain features. You may also manage third-party tracking by turning off cookies and changing your browser settings.

Interest-Based Advertising and Opt-Out Requests

We participate in interest-based advertising, also known as online behavioral advertising. We use third-party advertising companies and networks to display ads tailored to your interests based on how you browse and shop online. Some of these networks may be members of the Network Advertising Initiative (“NAI”) or participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program; you can learn about your choices at networkadvertising.org and aboutads.info. Even if you restrict, opt out, or modify your preferences, you may still see Crankshooter advertisements, but they will not be based on your browsing history.

Our Sites endeavor to process “Global Privacy Control” (GPC) signals from web browsers by automatically opting such visitors out of third-party targeting cookies, although GPC is not yet supported by all browsers. Options you select are browser and device specific.

Location Information

When you visit our Sites, they may collect general location information from your IP address and specific location information (latitude and longitude) from your browser. You may opt out of our use of specific location information by declining the browser prompt or managing your browser settings. Such opt-outs do not limit our ability to use your general location obtained via your IP address.

Text Messages And Push Notifications

If you have opted in to receive text messages from us, reply “STOP” to any message to opt out. You may opt out of push notifications at any time by adjusting the permissions on your mobile device.

We use your information consistent with this Policy and applicable laws in the following ways:

• Fulfilling, delivering, and communicating with you regarding requests for information and orders for products and services.
• Processing payments, returns, and other such transactions.
• Administering surveys, sweepstakes, contests, or promotions.
• Registering and servicing customer accounts.
• Providing customer service.
• Conducting research and analysis.
• Alerting you to product, service, and promotional information, including product recalls.
• Helping us to improve and customize our products and services and our Sites.
• Advertising our products and services to you and those of our partners that we think may be of interest to you.
• Protecting the security and integrity of our Sites and overall business practices.
• As may otherwise be disclosed at the time of collection.

In doing so, we may:

• Combine certain Personal Information and non-personal information collected online and offline, including information collected from third parties;
• Retain the information as needed to provide you products and services, comply with legal obligations, resolve disputes, and enforce agreements;
• Process User Activity Information to recognize you and your preferences as you return to our Sites, to tailor advertisements to you, and to provide other services to you;
• Use location information from your device to deliver marketing messages that may be more relevant to your general location, and to track the effectiveness of local marketing campaigns.

We may share your information (including Personal Information) with third-party businesses and service providers that assist with our business operations, such as shipping vendors, billing and payment vendors, payment card processors, IT services, customer service, email and text delivery services, marketing and research vendors, advertising networks and data analytics providers.

While we are not involved in the day-to-day operations of such businesses and providers, our agreements generally obligate them to use reasonable methods to keep any Personal Information safe and secure and not to use it for purposes other than providing their services or as otherwise described in this policy. We may also disclose information as required by law, to protect our rights, in connection with a corporate transaction, or as otherwise disclosed at the time of collection.

For certain types of information, we offer you several ways to access or update it:

• If you have an account with us, you can log in and update your information and communication preferences there.
• You can contact customer service to request updates to your account by emailing support@crankshooter.com.

Please note:

• We may refuse requests that are unreasonably repetitive, require disproportionate technical efforts, risk the privacy of others, or are impractical.
• After closing your account, or updating or deleting any of your information, we may retain residual copies on our servers and back-up systems to the extent permitted by law.
• Closing an account will not affect information we obtain via Information Technologies.
• In our efforts to maintain accurate and complete information, we utilize third-party service providers to assist us in identifying and updating contact information.

We use a variety of security measures to help protect Personal Information and the transactions we process. Our Sites use encryption technology to protect Personal Information that we transport across the internet, and customer accounts are password protected with restricted access. While no company can guarantee the security of your information, we use physical, administrative, and technical controls that are consistent with retail industry practices to mitigate such risks.

We retain Personal Information based on a number of factors, including (i) for business purposes such as for as long as your account is active and as long as is reasonably necessary to provide you with our products and services, and (ii) as reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain archived copies of your information for a reasonable period of time.

Our Sites are “general audience” websites and are not directed toward children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13 without express parental consent.

Our Sites and our Internet Marketing Channels may link to other sites that we do not control. In addition, you may have reached our Site through a link or banner advertisement on another site, and that site may collect information from people who click on it. These other sites are governed by their own privacy policies, which you should review. We are not responsible for the privacy practices of third-party sites.

We may, from time to time, update and revise this Policy. Please check periodically for updates or revisions. In the event we make a material change to how we use your information that would materially adversely affect your rights, we will provide advance notice, including by posting the proposed change on the Sites at least 30 days before the effective date. We encourage you to keep the email and other addresses you provide to us current so you receive any notices we send regarding material changes. If you do not agree to the changes, you should stop using the Sites.

In addition to the disclosures provided above, if you are a resident of a state with comprehensive consumer privacy laws, you can exercise certain additional rights regarding your Personal Information.

Access, Correction, and Deletion Requests

You may request a copy of the following: (1) the categories of Personal Information we collected about you; (2) the categories of sources from which the Personal Information is collected; (3) the business or commercial purpose for collecting or selling (if applicable) the Personal Information; (4) the categories of third parties with whom we shared Personal Information, and the categories of Personal Information shared; and (5) the specific pieces of your Personal Information that we have collected, used, disclosed, or sold. You may request that we (and our service providers) correct your Personal Information if it is inaccurate, or delete your Personal Information.

Deletion requests are subject to certain limitations; for example, we may retain Personal Information as permitted by law, such as for tax or other record-keeping purposes, to maintain an active account, to process transactions and facilitate customer requests, and for certain other internal business purposes described in this Policy. To submit a request, email support@crankshooter.com. Shortly after you (or your agent) submit a request, we will check our records for matching information and contact you with instructions on how to verify the request before we fulfill it. We will aim to complete requests as soon as reasonably practicable and consistent with applicable laws.

Before submitting any request, please note the following:

• You may directly access much of your Personal Information if you have an online account with us by logging in and visiting your account page (for example contact information, profile, and transaction history).
• Likewise, you may directly correct some of your Personal Information by logging in and visiting your account page.
• If you submit a deletion request, your account will be permanently terminated and personal information on that account will be deleted consistent with applicable laws. Once processed, you will lose the ability to log in to our website.

Opt-Out Requests

You have the right at any time to opt out of (i) any selling or sharing of your personal information to a third party (excluding service providers or other exceptions permitted by law); (ii) any third-party targeted advertising (cross-context behavioral advertising); and (iii) any use of sensitive personal information (such as precise geo-location or financial information) except for the purposes it was collected and as otherwise permitted by law.

Identifying information, User Activity Information, and transaction information may be shared with consumer brands, advertising businesses, and other third parties through targeting cookies, pixels, or similar technologies and data extracts. Under certain state privacy laws, you may be entitled to opt out of these activities (sometimes referred to as a “Do Not Sell” right). We do not engage in impactful profiling activities with respect to our customers.

We will not discriminate against any customer for exercising their privacy rights. We may otherwise continue to share your Personal Information with our service providers, and as otherwise directed by you, for the purposes described in this Policy.

Appeals

If we deny a privacy request, you may appeal the decision to us at the contact information provided below. To the extent possible, please describe the basis for your appeal. We will endeavor to provide a prompt response. If you remain unsatisfied with our response, you may be able to raise your concerns with your state’s Office of the Attorney General.

Our Sites are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than those of the United States. Any information you provide through the use of the Sites may be stored, processed, transferred between, and accessed from the United States and other countries which may not guarantee the same level of protection of Personal Information as the one in which you reside. We will handle your Personal Information in accordance with this Policy regardless of where it is stored or accessed.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including platform providers, phone companies, and other vendors who assist in the delivery of text messages.

Abandoned cart messages: the website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer:

Email: support@crankshooter.com
Phone: 1-855-LAX-SHOT (529-7468)